# Blog Articles

## Customer Experience

**The Tools Your Team Uses Every Day Are Either Helping Or Hurting. There's No Middle.**  
8x8 Staff - April 20, 2026  
[Read more](https://www.8x8.com/blog/the-tools-your-team-uses)

## Business Operations

**From Enterprise AI to Everyone: Why We Partnered with Synthflow**  
Victor Belfor - April 19, 2026  
[Read more](https://www.8x8.com/blog/from-enterprise-ai-to-everyone)

## Employee Experience

**Unnecessary Effort is Straining Your Supervisors**  
Breanna Deen - April 7, 2026  
[Read more](https://www.8x8.com/blog/unnecessary-effort-straining-supervisors)

## Employee Experience

**Unnecessary Effort Is Burning Out Your Agents**  
Breanna Deen - March 31, 2026  
[Read more](https://www.8x8.com/blog/unnecessary-effort-burning-out-agents)

## Customer Experience

**Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool**  
Beth Schultz - March 24, 2026  
[Read more](https://www.8x8.com/blog/voice-command-phone-call-ultimate-cx)

## Customer Experience

**CX Strategy Is Changing: Why Frontline Teams and AI Can’t Be an Afterthought**  
Sarah Murphy - March 6, 2026  
[Read more](https://www.8x8.com/blog/cx-strategy-is-changing)

## Employee Experience

**Seen. Heard. Understood: The AI Helping Everyone Belong**  
Victoria Chung - February 24, 2026  
[Read more](https://www.8x8.com/blog/the-ai-helping-everyone-belong)

## Business Operations

**Ditch the Spreadsheet: Gain Real-Time Control & Insights with Modern Workforce Management**  
8x8 Staff - February 4, 2026  
[Read more](https://www.8x8.com/blog/real-time-control-with-modern-workforce-management)

## Customer Experience

**AI that Gives Customers a Clear Way In and Your Teams the Context to Help**  
Victoria Chung - February 2, 2026  
[Read more](https://www.8x8.com/blog/ai-gives-customers-a-clear-way)

## Industry Trends

**Why Empowering the Retail Frontline Is Now an IT Priority**  
Michelle Kelly - January 29, 2026  
[Read more](https://www.8x8.com/blog/why-empowering-the-retail-frontline-is-now-an-it-priority)

## Technology & Transformation

**Winter ’26 Release: What’s Improved Across Intelligence and Collaboration**  
Breanna Deen - January 25, 2026  
[Read more](https://www.8x8.com/blog/improved-intelligence-and-collaboration)

## Business Operations

**Contact Center Disclosure Issues in an AI-Driven World**  
Brendan Kasper - January 7, 2026  
[Read more](https://www.8x8.com/blog/contact-center-disclosure-issues-in-an-ai-driven-world)

## Move To Cloud

**8 Ways Cloud Unified Communications Save Money And Simplify IT**  
Sarah Murphy - January 5, 2026  
[Read more](https://www.8x8.com/blog/8-ways-cloud-unified-communications-lowers-tco)

## Technology & Transformation

**Looking At UCaaS? Start With The Forrester Wave™ for Unified-Communications-As-A-Service Platforms, Q3 2025**  
8x8 Staff - January 5, 2026  
[Read more](https://www.8x8.com/blog/key-ucass-insights-forrester-wave-q3-2025)

## Move To Cloud

**Five Reasons To Switch Your On-Premises PBX To The Cloud**  
Sarah Murphy - December 23, 2025  
[Read more](https://www.8x8.com/blog/five-reasons-to-switch-your-on-premises-pbx-to-the-cloud)