Customer Engagement
Customer Engagement
Deliver superior customer experiences with the best, most robust communication tools in the industry.
Key benefits
Ensure all customer data is protected and easily accessible to contact center agents.
Simplify effort to personalize conversations with relevant customer information.
Improve NPS by immediately understanding customer history and likely intent.
Reduce costs and technology constraints with an all-in-one contact center solution.
Learn more about Customer Engagement tools
8x8 CRM is a native application embedded within the agent interface to consolidate your contact center tools and customer record data to simplify agent effort.
8x8 Secure Pay is a payment processing tool that enables contact centers to simply and securely handle payment authorizations as required to move toward overall compliance needs.
Communications solutions to grow your business
8x8 App & Software Integrations
Bring voice, video and chat to the applications you use every day.
Reliability
8x8 ensures high availability, business continuity and disaster recovery for your communications. With an average core call flow processing uptime of 99.9999%.